Privacy Policy

Your privacy is very important to you and to us as well. Castle Enterprises will ever sell your name or contact information to anyone. Period. We will maintain a customer database for our records, and may occasionally send you special offers or other information that is targeted specifically to you, as a customer base, that we feel you would be interested in knowing about.

Refund Policy

Castle Enterprises offers a 100% refund or exchange policy. If you receive a defective product from us, you need to notify us via email or fax within 3 days to receive a returned merchandise authorization. Returned merchandise will need to be returned to us with all postage paid. It is our option to refund your original purchase price or exchange the product.

Any non-defective item that is returned according to this policy is subject to 20% restocking charges.

All items need to be in resalable condition to be returned. We may settle the return for an amount less than 100% if we deem (in our sole discretion) that the item(s) returned was damaged intentionally, not resalable for any reason other than the item(s) originally being a defective product.

We cannot accept returns of customized items.

After 3 days, we may accept returns only at our discretion and with a 20% restocking fee.

Any refused or otherwise unclaimed shipments from us are subject to a 20% restocking charge in addition to all costs of shipping & handling.

Any order that is returned to us undelivered will be held available for 30 days to allow for shipping arrangements to be made. Returned or otherwise undeliverable orders shall not constitute a qualified reason for a refund.

Remember, your satisfaction is our goal. We will do everything that we can do to make you happy with your purchases and our customer support.

Shipping costs are non-refundable.

Order Cancellation (prior to receiving your order)

If you feel that you must cancel an order that you have made, contact us as soon as possible. We will gladly cancel orders that we have taken no action on, ... provided they are canceled within three days, however if we have already ordered a non-stock item from our supplier or have shipped the item, or it has been longer than three days since you placed the order, a 20% restocking fee will be assessed. Shipping charges are non refundable once we ship your order.

Shipping Policy

Castle Enterprises will ship your items as soon as possible. We will ship in stock items normally within 2 days. HOWEVER, PLEASE do not assume EVERY item on the website is in stock locally, and order it three days prior to needing the item!

Items that are not in stock locally will obviously take longer. If we do not expect to be able to ship an item within a reasonable length of time (normally 30 days for supplier backorders), we will contact you and offer you the option of either cancelling your order or holding it open on backorder for shipment when the item does become available. We not only have no control over, but have no advance notice that an item is backordered from the manufacturer.

Please understand...we cannot stock quantities of over 5000 items and keep prices low!

If we see an item is suddenly becoming popular we try to stock that item for the convenience of our customers. Typically, turn around for items not in stock locally is 6-14 days. However due to items being out of stock at our supplier warehouse, this can sometimes take longer. Rest assured, we are doing everything we can to get your items to you as soon as possible while still keeping our prices as low as we possibly can.

Collectible, and other highly sought after items, are often backordered from the manufacturer. On these items (such as, (but not limited too) Lord of the Rings collectibles and Cold Steel Swords) there will be no refunds for items that are backordered.

Our preferred method of shipping is USPS Priority Mail.

International customers are subject to additional charges for shipping & handling costs.

International Orders

We will no longer be accepting any orders for edged weapons/items outside the US unless special arrangements are made ahead of time. Additionally, an order for any item that falls under the category of "weapon" as used by your customs department may be refused. Remember it is your responsibility to know your local laws regarding the shipment, posession, and use of any item you purchase from us. We will not be held responsible for any item that is held by customs or any other government agency for any reason. No refunds will be made for such instances.

We will no longer be accepting any credit card payments from outside the US, (there may be special exceptions but they are RARE). If you must use your credit card for your order, please choose the PayPal payment option. You may use your credit card to pay through PayPal. Otherwise, all orders from outside the US will have to be paid via international Money Order, or a cashier's check payable on a US bank and in US funds. We are sorry for any inconvenience this may cause, but sorting out the fraudulent charges is just taking too much time.

All international orders are considered to be FOB Ashland, Ohio USA. Additionally, we will NOT ship international orders to any address other than the billing address. We do not offer FedEx, or UPS as standard options for shipment, we may agree to ship via FedEx or UPS when it is specifically requested and the purchaser agrees to pay for all costs of shipment, however we are under no responsibility to do so.

In addition to the previous restrictions, we will only accept orders from the following contries;

Anguilla Argentina Australia Austria Belgium Brazil Canada Chile China Costa Rica Denmark Dominican Republic Finland

France Germany Greece Hong Kong Iceland India Ireland Israel Italy Jamaica Japan Luxembourg

Mexico Netherlands New Zealand Norway Portugal Singapore South Korea Spain Sweden Switzerland Taiwan United Kingdom

Governing Law

All transactions made from this site are viewed in accordence with Ohio law. By ordering from this site, you agree to be bound by the jurisdiction of Ashland County Ohio Courts should any dispute arise and bring about any form of action.

In the event of any formal action, in no case shall the liability of Castle Enterprises, associated businesses, or persons, including its employees or owner(s), be responsible for any damages beyond the amount of the initial purchase in any event.

We will not be responsible for any incidental or consequential damages of any kind in any event.

Items that we sell that might be construed as weapons are sold as demonstration, or collectible pieces only, and further, the buyer agrees that they have knowledge of their state and local laws regarding any purchases made from us. Additionally, the buyer must be at lease 18 years old for purchase of items that can be considered weapons if used improperly, that their local and state laws allow for their receipt, possesion or use of the item and that we are legally able to supply the item to them as an individual or entity.

This page was last revised on May 25, 2006