Blog / News ― Castle Enterprises / Castleen.com http://www.castleen.com/store/index.php?ukey=news Sat, 24 Jul 2010 12:29:28 -0700 Hard drive crash July 24, 2010

As some of you know, we had a major hard drive crash that resulting in the loss of a number of orders and emails related to those orders.  We have recovered what we could.  Any of the orders that were over a couple weeks old have been cancelled.  Your cards had never been charged.

We are now back on an even keel and moving forward with maintenence of the site.

Thank you for all of your loyalty and patience during this trying time.  We are very sorry for the inconvenience.

]]> July 24, 2010

As some of you know, we had a major hard drive crash that resulting in the loss of a number of orders and emails related to those orders.  We have recovered what we could.  Any of the orders that were over a couple weeks old have been cancelled.  Your cards had never been charged.

We are now back on an even keel and moving forward with maintenence of the site.

Thank you for all of your loyalty and patience during this trying time.  We are very sorry for the inconvenience.

]]> Sat, 24 Jul 2010 12:18:20 -0700 http://www.castleen.com/store/index.php?ukey=news&blog_id=5 http://www.castleen.com/store/index.php?ukey=news&blog_id=5 Oops... It would appear that the server troubles we had these past couple weeks have caused the loss of some data in the martial arts section of the site.  The sizes and colors are no longer displaying.  I'm working to correct this as soon as I can.  Thank you for your patience.  If you need something before this is straightened out, just send an email with the particulars of the item and I'll do my best to take care of that for you.

]]> It would appear that the server troubles we had these past couple weeks have caused the loss of some data in the martial arts section of the site.  The sizes and colors are no longer displaying.  I'm working to correct this as soon as I can.  Thank you for your patience.  If you need something before this is straightened out, just send an email with the particulars of the item and I'll do my best to take care of that for you.

]]> Wed, 22 Jul 2009 22:03:29 -0700 http://www.castleen.com/store/index.php?ukey=news&blog_id=4 http://www.castleen.com/store/index.php?ukey=news&blog_id=4 Shipping policy change Because of the number of people who do not read the shipping policy and order things a week prior to needing them for some special occasion, effective immediately, all martial arts products will now be considered special order items and are subject to up to four week normal delivery time.  If you can not deal with this, do not order the item.

I'm sorry to have to take this step.  However, everything is slow right now.  Everyone is tightening their belt and ordering less than they did a year or so ago.  It takes more orders to make a minimum order from my suppliers, therefore, I do not order as often (daily) as I once did.   So, if you plan to order something at 7pm on Thursday, don't be calling and emailing me wondering where it is by Tuesday.  All this does is cause frustration for you and me both, and cost me additional time dealing with the repeat emails and phone messages, leaving less time to solve these issues.

The new items that will be showing up soon will be drop-ship items, and this special order status will not affect those items.

I'm sorry for the trouble this may cause to my loyal customers, but it is necessary in the current economic climate and with the nature of the few demanding and expectant 'customers' who order from this website.

Brad

]]> Because of the number of people who do not read the shipping policy and order things a week prior to needing them for some special occasion, effective immediately, all martial arts products will now be considered special order items and are subject to up to four week normal delivery time.  If you can not deal with this, do not order the item.

I'm sorry to have to take this step.  However, everything is slow right now.  Everyone is tightening their belt and ordering less than they did a year or so ago.  It takes more orders to make a minimum order from my suppliers, therefore, I do not order as often (daily) as I once did.   So, if you plan to order something at 7pm on Thursday, don't be calling and emailing me wondering where it is by Tuesday.  All this does is cause frustration for you and me both, and cost me additional time dealing with the repeat emails and phone messages, leaving less time to solve these issues.

The new items that will be showing up soon will be drop-ship items, and this special order status will not affect those items.

I'm sorry for the trouble this may cause to my loyal customers, but it is necessary in the current economic climate and with the nature of the few demanding and expectant 'customers' who order from this website.

Brad

]]> Mon, 22 Jun 2009 16:47:53 -0700 http://www.castleen.com/store/index.php?ukey=news&blog_id=3 http://www.castleen.com/store/index.php?ukey=news&blog_id=3 Time to bring it out Hi All,

 Well, about a month ago we were ready to bring out the new storefront.  Unfortunately, there are a few bugs keeping us from adding more items to the store.  We are working to resolve these issues as quickly as we can. I've decided to go ahead and bring the new store online even though many of the products are not loaded yet. 

There will be some changing happening yet, but at least you will be able to order the latest uniforms for this coming demo season.

Brad

]]> Hi All,

 Well, about a month ago we were ready to bring out the new storefront.  Unfortunately, there are a few bugs keeping us from adding more items to the store.  We are working to resolve these issues as quickly as we can. I've decided to go ahead and bring the new store online even though many of the products are not loaded yet. 

There will be some changing happening yet, but at least you will be able to order the latest uniforms for this coming demo season.

Brad

]]> Sun, 05 Oct 2008 21:26:23 -0700 http://www.castleen.com/store/index.php?ukey=news&blog_id=2 http://www.castleen.com/store/index.php?ukey=news&blog_id=2 Welcome to our new look Welcome to our new look!

Site Issues
As many of you already know, we have had to migrate the entire site to a new server in order to use the features of the new store.  In doing so, all of the file structure of the site changed.  This caused catastrophic issues with our order and email systems.  Additionally, some of you might be seeing SSL Certificate errors.  We are working to correct this as quickly as possible. 

There are currently two active and functional security certificates on the site, the one that went into effect last fall and is still valid until October 28, 2008.  The second is a new one just purchased to fix this issue.  However, for some unknown reason, some customers are still seeing the errors.  Our best guess presently is with the newest updates from Microsoft security of your web browsers have been heightened.  Combine that with an old security certificate saved in the browsers from previous visits, and we have an issue.  Additionally, some certificates name our site as "castleen.com" while others see it as “www.castleen.com”.  With the new security consciousness, this matters.

However, errors and slanted wording thereof notwithstanding, your order information is completely secure and safe when you order from us.

What happened to CMA Supply?
CMA Supply is still functional –until the end of this year.  At that time, however, CMA Supply will cease to exist as an entity.  CMA Supply was initially a partnership, which is why it began as a separate entity from Castle Enterprises in the first place.  However, that partnership was dissolved long ago and keeping CMA as a separate entity just makes keeping track of the books twice as hard, and twice as expensive.

The principals behind CMA, or, Christian Martial Arts Supply, are still in effect just as much now as they were at the beginning.  In addition to Christian guiding principles in business practices, that name connected to the growing Christian martial arts movement as an alternative to traditional influences of other religions in martial arts for those of the Christian faith.  Certainly, we wish to welcome all people, regardless of faith, as valued customers.

As you may notice, many of the items are missing from the new store.  However, the items you see now will expand greatly in the weeks and months to come.  Additionally, pricing will be more current as well as information regarding discontinued items.

New Start
While this feels much like a new start, we greatly appreciate the loyalty many of you have shown over the years.  It is this long-standing history which makes this feel like a new start when in reality it is just an evolution in an effort to serve you, our valued customers, better.

As always, we would like to hear what you have to say.  There is a “feedback” link on the navigation bar, which sends an email form directly to me.  With all the spam email and phone calls, this will be the most effective and efficient way to reach me with questions or comments.

God Bless!

Brad]]> Welcome to our new look!

Site Issues
As many of you already know, we have had to migrate the entire site to a new server in order to use the features of the new store.  In doing so, all of the file structure of the site changed.  This caused catastrophic issues with our order and email systems.  Additionally, some of you might be seeing SSL Certificate errors.  We are working to correct this as quickly as possible. 

There are currently two active and functional security certificates on the site, the one that went into effect last fall and is still valid until October 28, 2008.  The second is a new one just purchased to fix this issue.  However, for some unknown reason, some customers are still seeing the errors.  Our best guess presently is with the newest updates from Microsoft security of your web browsers have been heightened.  Combine that with an old security certificate saved in the browsers from previous visits, and we have an issue.  Additionally, some certificates name our site as "castleen.com" while others see it as “www.castleen.com”.  With the new security consciousness, this matters.

However, errors and slanted wording thereof notwithstanding, your order information is completely secure and safe when you order from us.

What happened to CMA Supply?
CMA Supply is still functional –until the end of this year.  At that time, however, CMA Supply will cease to exist as an entity.  CMA Supply was initially a partnership, which is why it began as a separate entity from Castle Enterprises in the first place.  However, that partnership was dissolved long ago and keeping CMA as a separate entity just makes keeping track of the books twice as hard, and twice as expensive.

The principals behind CMA, or, Christian Martial Arts Supply, are still in effect just as much now as they were at the beginning.  In addition to Christian guiding principles in business practices, that name connected to the growing Christian martial arts movement as an alternative to traditional influences of other religions in martial arts for those of the Christian faith.  Certainly, we wish to welcome all people, regardless of faith, as valued customers.

As you may notice, many of the items are missing from the new store.  However, the items you see now will expand greatly in the weeks and months to come.  Additionally, pricing will be more current as well as information regarding discontinued items.

New Start
While this feels much like a new start, we greatly appreciate the loyalty many of you have shown over the years.  It is this long-standing history which makes this feel like a new start when in reality it is just an evolution in an effort to serve you, our valued customers, better.

As always, we would like to hear what you have to say.  There is a “feedback” link on the navigation bar, which sends an email form directly to me.  With all the spam email and phone calls, this will be the most effective and efficient way to reach me with questions or comments.

God Bless!

Brad]]> Mon, 08 Sep 2008 08:45:22 -0700 http://www.castleen.com/store/index.php?ukey=news&blog_id=1 http://www.castleen.com/store/index.php?ukey=news&blog_id=1